InsureBuddy

hello@affinsys.com
+971 50 1627569

DIFC Fintech Hive, Dubai, UAE

Unispace Business Center
EPIP Zone, Whitefield, Bangalore, India

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demo Technology

Cognitive Architecture

Inspired by the Human mind, Amigo AI architecture relies on the cognitive mechanisms of Knowledge & skill representation for sensory input processing, knowledge/domain mapping, machine reasoning & reinforcement learning.

Natural Language Processing

Amigo is the most comprehensive CX & domain NLP engine, powered by a knowledge graphontology with pre-defined products, attributes, slang, abbreviations and language packs.

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Bidirectional Context

Product – Attribute - Product mapping for human like conversations & context specific streaming recommendations.

extensible-markup-language

Polyglot Language Model

Understand mixed- language, slang etc. in the same model across languages.

brain

Sentiment Detection

Superior sentiment detection with subjectivity analysis, intensifiers & negation handling.

context

Multi-intent processing

Context driven Multi-level intent analysis and joint slot filling.

NLP

We have amazing partners


visa
finastra
oracle
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aws
microsoft

Get a personalized customer experience automation assessment

automation_assessment

Machine vision

Advanced Machine vision models trained and optimized for domain specific customer journeys -ID OCR, photo extraction, face verification, liveness detection.

demo
face-recognition

Face Verification

Matching live streaming video with photo & other details extracted from IDs.

liveness_detection

Liveness detection

70+ parameters to detect liveness accurately.

Video Interface

Live video chat for authentication, Onboarding & sentiment.

Text Extraction/OCR

Text extraction from ID’s and documents for authentication and processing.

Speech

InsureBuddy speech engine is phonetically trained specifically for natural speech / voice recognition across languages, dialects, slang and abbreviations for highest accuracy.

speech_verification

Speech Verification

Voice/speech verification for MFA and frictionless transactions.

multilingual

Multi lingual ASR

ASR with language models for lower WER and higher accuracy.

speechanalytics

Speech Analytics

Realtime emotion detection and analysis for tailored actions.

standards_based

Standards based

Conforming to standards like SSML, Voice XML , SISR, SRGS, WebRTC.

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Recommendations

Amigo has one of the most advanced recommendation model with Ensemble Learning that combines multiple algorithms to deliver personalised recommendations for accurate targeting. Cognitive CX model fuses dynamic persona generation (based on Behavioural data analytics and past interactions) with context & Reinforcement learning for continuous improvement.

recommendations

Dynamic Persona Generation

Industry specific models trained on your product and customer attributes

Nearest neighbor

Identify closest persona in the customer journey

Context pairing

Dynamic persona matching with current context for higher accuracy

Streaming recommendations

Live active stream of recommendations with reinforcement learning

Get in touch with us

See how InsureBuddy helps you personalize customer engagement & increase cross sell, upsell & conversion



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