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Shape Cognitive Banking CX

Cognitive Insurance CX

Artificial Intelligence based solutions for superlative customer experience

InsureBuddy is a cognitive insurance CX platform that offers "personalised" "intelligent" & "frictionless" experience across customer journeys, languages, channels & segments.

Artificial Intelligence transforming the digital experience in the insurance industry

With an impeccable combination of Composite AI, domain expertise and pre-built customer journeys, we at InsureBuddy help insurers deliver frictionless and personalised digital CX while achieving cost reduction and revenue uplift.

Kick Start your strategic journey towards AI-Powered Personalised insurance services.

Digital Sales

Digital Sales

Boost prospect conversions & revenues with hyper personalised campaigns, persona based recommendations.

Digital Onboarding

Digital Onboarding

AI based automated on-boarding for new and existing customers.Self-service eKYC with document upload to fast track the onboarding process.

Digital Engagement

Digital Engagement

Persona based recommendations and intelligent context specific customer engagement across all digital channels.

Digital CX

Digital CX

Enhance digital adoption with proactive Human + AI customer service across all channels at 60% lower cost to serve.

Your Innovation partner

Information, Transaction, Onboarding (eKYC), Authentication, Advise, Churn prevention, Customer Segmentation, Offers and more. InsureBuddy has pre-built solutions across segments :motor, medical , travel and property so that no matter what your customers need, we make sure you have the means to serve them.


Whatsapp Bot

WhatsApp Chatbots help make conversations personalised and real-time. It enables policyholders to communicate with their insurers on a conversational platform.

Digital Onboarding

It helps in frictionless onboarding of new customers with eKYC for insurance seamlessly in 3 minutes or less.


Multilingual omnichannel chatbots provide the flexibility to change the data collection form flow, validations and integration characteristics at warp speed. New account opening solution with AI powered NLP based chatbot.

Agent Assist

It provides a detailed agent assist dashboard for agent support. Maintain an audit trail of all the actions on the bot.

Digital Human

Coupled with a humanised front and multilingual domain-specific NLP, a digital human engages with customers using a multi-sensory approach- Lip synced Voice, emotions, expressions and inline text.

Personalised Campaigns Management /CMS

Manage leads, delight customers with micro targeted recommendations campaigns based on behaviour, persona & current conversation context.


Why InsureBuddy

InsureBuddy is a domain specific Artificial Intelligence platform for collective intelligence across silos of systems, products, departments and processes.

The combination of design thinking,applied Ai, user experience, insurance technology , customer experience & business expertise to foster continuous co-innovation.

Customer Journeys

Customer Journeys

Customer Attributes

Customer Attributes

Strong Ontology

Strong Ontology

Customer Countries

Customer Countries

Languages Supported

Languages Supported

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See how InsureBuddy helps you personalize customer engagement & increase cross sell, upsell & conversion